In order to serve you better, you may use the Request Form below. It helps us for returning phone messages, emails and placing orders.
Use can also use the comments box of the Request Form for parts or other information requests or simply email us.
DAMAGE IN TRANSIT *** Should your package arrive damaged, you must contact the shipping company to place a claim. We cannot do this for you (their rules, not ours). DO NOT SHIP THE MATERIAL BACK BEFORE the shipping company INSPECTS THE PACKAGE.
All returns, claims or complaints must be received within 30 days. Shipping charges are not refundable. Return product to us prepaid and insured via UPS, FedEx, Etc. within 30 days with a brief explanation as to the problem. Enclose copies of paperwork and be sure to use proper packing materials to ensure safe transit. Ship to X-2 Engineering 2931 West 34th St Unit D Davenport, IA 52806
No credit will be given or issued for any part or parts returned after 60 days of the invoice/ship date. NO EXCEPTIONS!
Parts being returned for restock must be returned within 30 days to qualify and the restock charge is 30% of invoice price
Any boards/parts/transformers for exchange must be in a repairable condition or no credit will be given
X-2 Engineering is our company name. We created this website with a name to best suit what we do and offer. All payments, transactions, credit, billing, shipping, etc will appear from X-2 Engineering. The contact tab at the top header of the page contains all of our company information.
There is a 25% restock fee on all returned parts that are not defective.
Shipping charges are not refundable.
Terms are Net 30 days for all open accounts, unless otherwise stated on invoice terms. 1 1/2% late fee, per month on all past due balances.
We ship Internationally Worldwide
Minimum order is $25.00, excluding shipping
The cut-off time for shipping of orders is 3:00 p.m. CDT.
When purchasing manuals for download, on the final checkout page of Paypal, you
must click on the link on that page where it says:
"return to xraypartsdepot"
Clicking on that link will take you to our webpage with the link to download that particular manual.
Any parts listed for exchange, requires the old part to be returned to us within 20 days from receipt unless prior agreements have been made or an exception is made for export orders. Standard ground shipping is ok. Failure to return the old part will result in an additional billing of the original part price. If you order a $400 part with exchange and you do not return the old part, you will be billed an additional $400. We would much rather have the old part back than the additional billing.
Many of these parts are in short supply. As a courtesy to others, please return the old parts in a timely manner.
* First name, last name, Email address, country and
comments box are the only required fields below
Contact: Galen Hiveley